Frequently Asked Questions
About Metro laser & Aesthetics
before you visit office
most frequent Questions and Answers
Metro Laser & Aesthetic requires at least 72 hours’ notice for any cancellation or rescheduling of appointments in order to avoid a cancellation fee of 30% of the total treatment cost.
Cosmetic fees and costs vary based on the procedure. The consultant will discuss the breakdown of costs with you following the consultation.
We highly recommend booking an appointment in advance, especially if you’re a first-time client. We will always try our best to accommodate walk-ins when possible.
Yes, we offer customer service in English, Spanish, Chinese (Mandarin, Cantonese, Shanghainese), Korean, Hindi, Urdu, and Bengali. If the language support you need is unavailable when you call, we will make every effort to contact you as soon as support is available. We have a service that can help with hearing and speaking disabilities as well as other languages.
If you will be late to your scheduled appointment or cannot make it, call us immediately to avoid a no-show cancellation fee at 718-886-9000.
Yes, our prepaid treatments have an expiration date. Prepaid treatments must be used within 12 months. The only exception is our special promotional events, which have their own use-by dates.